Booking an appointment:
By booking and attending an appointment with Ear Ear Wax Removal, you agree to the following Terms & Conditions. We’ve kept it straightforward so there’s no confusing jargon, just clarity.
Appointments can be booked online, by phone, or in person
• Please arrive on time, if you’re more than 10 minutes late, we may need to reschedule
• We aim to keep to times, but occasionally, appointments may run over and we appreciate your patience
• All treatment fees are clearly outlined before your appointment
• Payment is due at the time of your treatment, unless otherwise agreed
• We accept cash/card/online payments
Cancellations and missed appointments:
• Life happens. If you need to cancel an appointment, please give us at least 24 hours’ notice
• Cancellations with less than 24 hours’ notice or missed appointments may still be charged for
Suitability for treatment:
• Your safety is our priority. We will carry out a consultation to assess if microsuction or irrigation is suitable for you
• If we are unable to proceed due to medical reasons, for example, an infection or perforated eardrum, you will only be charged the consultation fee
• In some cases, you may be advised to contact your GP or ENT specialist
Medical Disclaimer:
• Whilst every care is taken during your treatments, procedures carry a small risk
• Possible side effects, although rare, include temporary discomfort and possibly dizziness
• You will be asked to complete a consent form before treatment begins
Liability:
- We do not accept liability for any complications arising if aftercare advice is not followed
- Or you withhold important medical information
- Or treatment is undertaken against clinical advice
Privacy and confidentiality:
- All personal data is handled in line with our Privacy Policy and UK GDPR regulations
- Your information is confidential and will only be shared with your consent or where legally required
Compliments and Complaints:
We welcome feedback, good or bad, it helps us improve. If you were unhappy with your treatment or experience, please contact us directly. We aim to resolve complaints fairly and promptly