At Ear Ear Wax Removal, we are committed to protecting and respecting your privacy.
This policy explains what personal data we collect, how we use it, and your rights.
What information we collect:
We may collect the following personal information:
• Name
• Date of birth
• Address
• Contact details, phone and/or e-mail address
• Medical history relevant to your ear health
• GP details, if applicable
• Consent forms and treatment notes
Why we collect your data:
• We only collect what is necessary for providing safe and effective treatments
• Maintaining accurate medical records
• Communicating with you, for example appointment or aftercare
• Meeting our legal regulatory and insurance obligations
How your information is stored:
• Your data is stored securely
• Paper records are locked away
• Electronic records are encrypted and password protected, accessed only by authorised staff
• We retained your records for the period required by law, typically seven years from the last treat-ment date
Sharing of information:
• We don’t share your data with third parties for marketing
• We may share information with your GP or health professional, only with your permission
• And if required by law; for example, in the event of a safeguarding concern or court order
Your rights:
• Under UK GDPR, you have the right to access your data, a copy of your records
• Correct any inaccuracies
• Request data erasure (in certain circumstances)
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office if you feel your rights are not re-spected
• Contact us, if you have any questions or wish to exercise your rights
This privacy policy may be updated from time to time.
The latest version will always be available in clinic or upon request.